Eventwave help centre

Help centre

How can we help?

Type a question, e.g. “I didn’t get my tickets”Ctrl K

Where are my tickets?Payment expiredRefundsTicket already usedAdding scanners

Pick your role

One eventwave.hr account covers all three: buyer, organizer and door staff.

I’m buying ticketsAttendeeBuying, paying, QR tickets, refunds and what to bring to the door.Attendee guides →I’m running an eventOrganizerPublishing in five steps, prices and promo codes, statistics, invoices and VAT.Organizer guides →I work the doorScannerInstalling the app, scanning, what every result means and re-entry.Scanner guides →

Most asked questions

The things people write to us about most, each one click from the answer.

• AttendeesI didn’t get the ticket email. Where are they?Tickets are always in My tickets on eventwave.hr too; how to get them without waiting for email.
• AttendeesPayment failed or the order expiredWhat the messages after WSPay mean and how to finish paying.
• AttendeesAm I entitled to a refund?When you are entitled to a refund and how to request one.
• AttendeesCan I give my ticket to someone else?A regular ticket is valid for whoever shows it; a personalized one only with the organizer’s approval.
• OrganizersBuyers can’t see tickets on my eventSales windows, disabled categories and publish status.
• OrganizersHow do I add staff who scan at the door?What a scanner needs and how to add them to an event.
• OrganizersWho issues the invoice and how is VAT calculated?The platform issues the invoice on your behalf; VAT depends on your VAT-system status.
• ScannerThe scanner says “ticket already used”How to read the first scan’s details and decide at the door.

How Eventwave works

From publishing to the door in four steps.

1. 1The organizer publishes an event

   A five-step wizard, no subscription. The buyer pays the service fee.

2. 2The buyer pays by card

   Securely via WSPay. Tickets with QR codes and the receipt arrive by email.

3. 3Staff scan at the entrance

   The free app checks every QR code live, with optional re-entry.

4. 4Statistics in real time

   Sales, revenue and hourly attendance on the event statistics page.

Didn’t find the answer?

Write to us and include your order number or the event name: that is how we answer fastest. For questions about the event itself (programme, parking, age limit) contact the organizer on the event page.

Contact and support

Buyers and tickets

[email protected]

Organizers and partnerships

[email protected]

Urgent at the door

+385 95 852 7783