Contact and support
Who to contact
Section titled “Who to contact”| You need | Contact |
|---|---|
| Orders, tickets, receipts, refunds, account/login | [email protected] |
| Questions about the event itself (program, age limit, parking, accessibility) | The organizer (contact and FAQ on the event page) |
| Organizers: partnerships, custom fee, sales outlets, payouts | [email protected] |
| General questions | [email protected] |
| Phone | +385 95 852 7783 |
| Urgent at the entrance during an event (scanner) | the phone above; Report a Bug in the app for non-urgent problems |
Contact form: eventwave.hr/contact. Bug reporting: the Report a bug link in the footer of eventwave.hr and in the scanner app menu.
What to include for a faster reply
Section titled “What to include for a faster reply”- Buyers: the order number (from the “Your tickets for …” email or My tickets), the email you bought with, the event name. For payment problems: the time and amount. The ticket number from the PDF (
#XXXXXXXX) helps when the question concerns one specific ticket. - Organizers: the event name (or a link), which ticket category / which scanner it concerns, a screenshot of the message.
- Door staff: the event name, the time of the scan and the record sequence number from the History tab, the text of the message the scanner showed.
Before you get in touch
Section titled “Before you get in touch”Most questions are answered here:
Legal documents
Section titled “Legal documents”Terms of Service and Sale · Privacy Policy · Cookies · Impressum
Platform operator: Wavesphere d.o.o., Franje Čandeka 23B, 51000 Rijeka, OIB 29043730472.